{"id":12539,"date":"2025-10-24T08:33:33","date_gmt":"2025-10-24T08:33:33","guid":{"rendered":"https:\/\/wpm.si\/wordpress-development\/wpm-support-panel-a-transparent-system-for-efficient-wordpress-support\/"},"modified":"2025-10-24T08:49:19","modified_gmt":"2025-10-24T08:49:19","slug":"wpm-support-panel-a-transparent-system-for-efficient-wordpress-support","status":"publish","type":"post","link":"https:\/\/wpm.si\/en\/maintenance-and-support\/wpm-support-panel-a-transparent-system-for-efficient-wordpress-support\/","title":{"rendered":"WPM Support Panel: A Transparent System for Efficient WordPress Support"},"content":{"rendered":"<p>Every <a href=\"https:\/\/wpm.si\/en\/wordpress-development\/wordpress-website-maintenance\/\">maintenance plan<\/a> client at WPM has access to our <strong>Support Panel<\/strong> \u2014 a technical support system that ensures simple and transparent communication with our team. Built on the <a href=\"https:\/\/www.jitbit.com\/helpdesk\/\" target=\"_blank\" rel=\"noopener\"><em>Jitbit HelpDesk<\/em><\/a> platform, the system connects all tickets, responses, and solutions into a single, efficient process.<\/p>\n<h2>How the WPM Support Panel Works<\/h2>\n<p><a href=\"https:\/\/wpm.si\/en\/maintenance-and-support\/website-maintenance-onboarding\/\">Clients<\/a> can submit an issue or request a change in two ways: by emailing <a href=\"mailto:support@wpm.si\">support@wpm.si<\/a> or directly through the form on our <a href=\"https:\/\/support.wpm.si\" target=\"_blank\" rel=\"noopener\">support portal<\/a>. Each submission is automatically converted into a <strong>ticket<\/strong>, which the system categorizes by priority, type, and status. This ensures every task has a clear path from submission to resolution.<\/p>\n<p>Users can track ticket progress, add comments or attachments, and close a ticket themselves once they\u2019re satisfied with the solution. <strong>Transparency<\/strong> and <strong>traceability<\/strong> are the core values of our approach \u2014 every piece of communication remains logged and accessible.<\/p>\n<h2>Advantages of Our System<\/h2>\n<p>The Support Panel enables fast and coordinated teamwork. When a ticket arrives, it\u2019s immediately assigned to the right team member. Critical issues (such as a non-functional online store) receive <strong>priority handling<\/strong> and are usually resolved within hours, while smaller tasks follow the standard <a href=\"https:\/\/wpm.si\/en\/maintenance-and-support\/wordpress-maintenance-response-model\/\">12-hour response model<\/a>.<\/p>\n<p>Key advantages include:<\/p>\n<ul>\n<li><strong>Centralized communication<\/strong> \u2013 all interactions and request history in one place;<\/li>\n<li><strong>Fast priority assignment<\/strong> \u2013 each ticket is tagged according to urgency;<\/li>\n<li><strong>Statistics and analytics<\/strong> \u2013 insight into response times, ticket volume, and team performance;<\/li>\n<li><strong>Easy ticket closure<\/strong> \u2013 clients confirm resolution, and the ticket is automatically archived.<\/li>\n<\/ul>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-12519\" src=\"https:\/\/wpm.si\/wp-content\/uploads\/2025\/10\/support_sistem_WPM-scaled.jpg\" alt=\"WPM Support Panel dashboard interface for WordPress maintenance\" width=\"2560\" height=\"1707\" srcset=\"https:\/\/wpm.si\/wp-content\/uploads\/2025\/10\/support_sistem_WPM-scaled.jpg 2560w, https:\/\/wpm.si\/wp-content\/uploads\/2025\/10\/support_sistem_WPM-600x400.jpg 600w, https:\/\/wpm.si\/wp-content\/uploads\/2025\/10\/support_sistem_WPM-1200x800.jpg 1200w, https:\/\/wpm.si\/wp-content\/uploads\/2025\/10\/support_sistem_WPM-768x512.jpg 768w, https:\/\/wpm.si\/wp-content\/uploads\/2025\/10\/support_sistem_WPM-1536x1024.jpg 1536w, https:\/\/wpm.si\/wp-content\/uploads\/2025\/10\/support_sistem_WPM-2048x1365.jpg 2048w\" sizes=\"auto, (max-width: 2560px) 100vw, 2560px\" \/><\/p>\n<h2>A Minor Drawback: Everyone in CC Gets Notifications<\/h2>\n<p>The only minor downside we\u2019ve noticed is that <strong>everyone included in CC<\/strong> during communication receives email notifications. In some cases, this may result in more emails than necessary. However, most clients agree that greater transparency is well worth a few extra messages.<\/p>\n<h2>Support Statistics: 2025 in Numbers<\/h2>\n<p>This year, we processed <strong>5,974 tickets<\/strong>, with an impressive <strong>99.6% resolution rate<\/strong>. The average response time was <strong>4 hours and 49 minutes<\/strong>, and the average resolution time was <strong>11 hours and 37 minutes<\/strong>. This means most requests are resolved the same day \u2014 fully aligned with our response model. For comparison, in 2024 there were <strong>5,816 tickets<\/strong>, all resolved, but with an average resolution time of almost <strong>20 hours<\/strong>. The statistics clearly show that our <strong>system performance in 2025 has improved even further<\/strong> \u2014 faster resolutions and more tickets closed in less time.<\/p>\n<h2>What This Means for Our Clients<\/h2>\n<p>For clients, this translates into one thing: <strong>peace of mind<\/strong>. Thanks to continuous monitoring and a structured workflow, you can expect:<\/p>\n<ul>\n<li>a response within hours (often within one),<\/li>\n<li>clear status updates on every ticket,<\/li>\n<li>a full record of completed work,<\/li>\n<li>and a team that knows your website inside out.<\/li>\n<\/ul>\n<p>Our system is more than just a communication tool \u2014 it\u2019s the <strong>foundation of trust between our team and our clients<\/strong>. Every ticket is proof that WPM delivers on its promise of responsiveness \u2014 day after day, all year long.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-12522\" src=\"https:\/\/wpm.si\/wp-content\/uploads\/2025\/10\/wpm_reference.webp\" alt=\"WPM team reference and client success illustration\" width=\"2011\" height=\"1171\" srcset=\"https:\/\/wpm.si\/wp-content\/uploads\/2025\/10\/wpm_reference.webp 2011w, https:\/\/wpm.si\/wp-content\/uploads\/2025\/10\/wpm_reference-687x400.webp 687w, https:\/\/wpm.si\/wp-content\/uploads\/2025\/10\/wpm_reference-1374x800.webp 1374w, https:\/\/wpm.si\/wp-content\/uploads\/2025\/10\/wpm_reference-768x447.webp 768w, https:\/\/wpm.si\/wp-content\/uploads\/2025\/10\/wpm_reference-1536x894.webp 1536w\" sizes=\"auto, (max-width: 2011px) 100vw, 2011px\" \/><\/p>\n<h2>Conclusion<\/h2>\n<p>The <strong>WPM Support Panel<\/strong> is the backbone of our maintenance model. It ensures that no request goes unnoticed, response times remain short, and clients have full insight into our team\u2019s work. This year\u2019s statistics prove that the system works \u2014 better than ever.<\/p>\n<p>If you\u2019re not yet a WPM maintenance client, check out how our <a href=\"https:\/\/wpm.si\/en\/maintenance-and-support\/wordpress-maintenance-response-model\/\" target=\"_blank\" rel=\"noopener\">responsive model<\/a> can protect and enhance your WordPress website.<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<div class=\"row align-middle paketi\"  id=\"row-2103443949\">\n\n\t<div id=\"col-1681136154\" class=\"col pb-0 medium-6 small-12 large-4\"  >\n\t\t\t\t<div class=\"col-inner text-center\"  >\n\t\t\t\n\t\t\t\n<div class=\"pricing-table-wrapper\">\n  <div class=\"pricing-table ux_price_table text-center box-shadow-2 box-shadow-4-hover\"style=\"border-radius:25px;\">\n    <div class=\"pricing-table-header\">\n      <div class=\"title uppercase strong\">Maintenance Package M<\/div>\n      <div class=\"price is-xxlarge\">35,99 EUR<\/div>\n          <\/div>\n    <div class=\"pricing-table-items items\">\n      \n<div class=\"bullet-item\" title=\"\"><span class=\"text\">Monthly website review<\/span><\/div>\n<div class=\"bullet-item\" title=\"\"><span class=\"text\">Monthly updates and maintenance<\/span><\/div>\n<div class=\"bullet-item\" title=\"\"><span class=\"text\">Daily dackup<\/span><\/div>\n<div class=\"bullet-item tooltip has-hover\" title=\"Support work up to 1 hour per month\"><span class=\"text\">Minor support work<\/span><span class=\"tag-label bullet-more-info circle\">?<\/span><\/div>\n<div class=\"bullet-item\" title=\"\"><span class=\"text\">Response time up to 16 hours<\/span><\/div>\n<div class=\"bullet-item\" title=\"\"><span class=\"text\">Email support<\/span><\/div>\n<div class=\"bullet-item\" title=\"\"><span class=\"text\">Technical SEO analysis once per year<\/span><\/div>\n<h2>60,00 \u20ac + VAT<\/h2>\n<p>per month<\/p>\n<a href=\"https:\/\/wpm.si\/en\/inquiry\/\" class=\"button primary\">\n\t\t<span>Inquiry<\/span>\n\t<\/a>\n\n    <\/div>\n      <\/div>\n<\/div>\n\n\n\t<div id=\"gap-1182035545\" class=\"gap-element clearfix show-for-small\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-1182035545 {\n  padding-top: 75px;\n}\n@media (min-width:550px) {\n  #gap-1182035545 {\n    padding-top: 30px;\n  }\n}\n<\/style>\n\t<\/div>\n\t\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-1695057179\" class=\"col pb-0 medium-6 small-12 large-4\"  >\n\t\t\t\t<div class=\"col-inner text-center\"  >\n\t\t\t\n\t\t\t\n<div class=\"pricing-table-wrapper\">\n  <div class=\"pricing-table ux_price_table text-center box-shadow-2 box-shadow-4-hover featured-table\"style=\"border-radius:25px;\">\n    <div class=\"pricing-table-header\">\n      <div class=\"title uppercase strong\">Maintenance Package L<\/div>\n      <div class=\"price is-xxlarge\">59,99 EUR<\/div>\n          <\/div>\n    <div class=\"pricing-table-items items\">\n      \n<div class=\"bullet-item\" title=\"\"><span class=\"text\">Weekly website review<\/span><\/div>\n<div class=\"bullet-item\" title=\"\"><span class=\"text\">Weekly updates and maintenance<\/span><\/div>\n<div class=\"bullet-item\" title=\"\"><span class=\"text\">Daily backup<\/span><\/div>\n<div class=\"bullet-item tooltip has-hover\" title=\"Support work up to 2 hours per month\"><span class=\"text\">Support work<\/span><span class=\"tag-label bullet-more-info circle\">?<\/span><\/div>\n<div class=\"bullet-item\" title=\"\"><span class=\"text\">Response time up to 12 hours<\/span><\/div>\n<div class=\"bullet-item\" title=\"\"><span class=\"text\">Support via email or phone<\/span><\/div>\n<div class=\"bullet-item tooltip has-hover\" title=\"For larger websites, online stores, catalogs, and booking systems\"><span class=\"text\">Suitable for larger websites<\/span><span class=\"tag-label bullet-more-info circle\">?<\/span><\/div>\n<div class=\"bullet-item\" title=\"\"><span class=\"text\">Technical SEO analysis four times per year<\/span><\/div>\n<h2>100,00 \u20ac + VAT<\/h2>\n<p>per month<\/p>\n<a href=\"https:\/\/wpm.si\/en\/inquiry\/\" class=\"button primary\">\n\t\t<span>Inquiry<\/span>\n\t<\/a>\n\n    <\/div>\n      <\/div>\n<\/div>\n\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-1643572416\" class=\"col pb-0 medium-6 small-12 large-4\"  >\n\t\t\t\t<div class=\"col-inner text-center\"  >\n\t\t\t\n\t\t\t\n\t<div id=\"gap-678988627\" class=\"gap-element clearfix show-for-small\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-678988627 {\n  padding-top: 75px;\n}\n@media (min-width:550px) {\n  #gap-678988627 {\n    padding-top: 30px;\n  }\n}\n<\/style>\n\t<\/div>\n\t\n\t<div id=\"gap-1121248619\" class=\"gap-element clearfix show-for-medium hide-for-small\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-1121248619 {\n  padding-top: 30px;\n}\n<\/style>\n\t<\/div>\n\t\n<div class=\"pricing-table-wrapper\">\n  <div class=\"pricing-table ux_price_table text-center box-shadow-2 box-shadow-4-hover\"style=\"border-radius:25px;\">\n    <div class=\"pricing-table-header\">\n      <div class=\"title uppercase strong\">Maintenance Package XXL<\/div>\n      <div class=\"price is-xxlarge\">$99.99<\/div>\n          <\/div>\n    <div class=\"pricing-table-items items\">\n      \n<div class=\"bullet-item\" title=\"\"><span class=\"text\">Daily website and process functionality review<\/span><\/div>\n<div class=\"bullet-item\" title=\"\"><span class=\"text\">Daily updates and maintenance<\/span><\/div>\n<div class=\"bullet-item\" title=\"\"><span class=\"text\">Daily backup<\/span><\/div>\n<div class=\"bullet-item tooltip has-hover\" title=\"Support work support work up to 5 hours per month\"><span class=\"text\">Support work<\/span><span class=\"tag-label bullet-more-info circle\">?<\/span><\/div>\n<div class=\"bullet-item\" title=\"\"><span class=\"text\">Immediate response<\/span><\/div>\n<div class=\"bullet-item\" title=\"\"><span class=\"text\">Support via email or phone<\/span><\/div>\n<div class=\"bullet-item\" title=\"\"><span class=\"text\">Suitable for custom websites<\/span><\/div>\n<h2>upon agreement<\/h2>\n<a href=\"https:\/\/wpm.si\/en\/inquiry\/\" class=\"button primary\">\n\t\t<span>Inquiry<\/span>\n\t<\/a>\n\n    <\/div>\n      <\/div>\n<\/div>\n\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<style>\n#row-2103443949 > .col > .col-inner {\n  border-radius: 25px;\n}\n<\/style>\n<\/div>\n<p>&nbsp;<\/p>\n<article class=\"text-token-text-primary w-full focus:outline-none scroll-mt-[calc(var(--header-height)+min(200px,max(70px,20svh)))]\" dir=\"auto\" tabindex=\"-1\" data-turn-id=\"request-WEB:abbc7644-b7bc-4080-a16b-f33a2c4b6710-5\" data-testid=\"conversation-turn-12\" data-scroll-anchor=\"true\" data-turn=\"assistant\">\n<div class=\"text-base my-auto mx-auto pb-10 [--thread-content-margin:--spacing(4)] thread-sm:[--thread-content-margin:--spacing(6)] thread-lg:[--thread-content-margin:--spacing(16)] px-(--thread-content-margin)\">\n<div class=\"[--thread-content-max-width:40rem] thread-lg:[--thread-content-max-width:48rem] mx-auto max-w-(--thread-content-max-width) flex-1 group\/turn-messages focus-visible:outline-hidden relative flex w-full min-w-0 flex-col agent-turn\" tabindex=\"-1\">\n<div class=\"flex max-w-full flex-col grow\">\n<div class=\"min-h-8 text-message relative flex w-full flex-col items-end gap-2 text-start break-words whitespace-normal [.text-message+&amp;]:mt-5\" dir=\"auto\" data-message-author-role=\"assistant\" data-message-id=\"1e9b3207-1e76-49d4-a140-691629250962\" data-message-model-slug=\"gpt-5\">\n<div class=\"flex w-full flex-col gap-1 empty:hidden first:pt-[1px]\">\n<div class=\"markdown prose dark:prose-invert w-full break-words light markdown-new-styling\">\n<p data-start=\"10\" data-end=\"114\" data-is-last-node=\"\" data-is-only-node=\"\">Get in touch with us to find out how your website can stay fast, secure, and worry-free in the long run.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/article>\n","protected":false},"excerpt":{"rendered":"<p>Our support system \u2013 the WPM Support Panel \u2013 gives clients complete control over their requests, ensuring fast response times and full transparency in every interaction. In 2025, we achieved 99.6% ticket resolution and further improved our average response time.<\/p>\n","protected":false},"author":1,"featured_media":12528,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[57],"tags":[],"class_list":["post-12539","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-maintenance-and-support"],"_links":{"self":[{"href":"https:\/\/wpm.si\/en\/wp-json\/wp\/v2\/posts\/12539","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wpm.si\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/wpm.si\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/wpm.si\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/wpm.si\/en\/wp-json\/wp\/v2\/comments?post=12539"}],"version-history":[{"count":4,"href":"https:\/\/wpm.si\/en\/wp-json\/wp\/v2\/posts\/12539\/revisions"}],"predecessor-version":[{"id":12542,"href":"https:\/\/wpm.si\/en\/wp-json\/wp\/v2\/posts\/12539\/revisions\/12542"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/wpm.si\/en\/wp-json\/wp\/v2\/media\/12528"}],"wp:attachment":[{"href":"https:\/\/wpm.si\/en\/wp-json\/wp\/v2\/media?parent=12539"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/wpm.si\/en\/wp-json\/wp\/v2\/categories?post=12539"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/wpm.si\/en\/wp-json\/wp\/v2\/tags?post=12539"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}