Maintenance and support packages

We provide maintenance and support to everyone, even if we didn’t create the website. We offer two possibilities of cooperation: either with a one-time lease or with the lease of below presented maintenance packages.

FAQ

Maintenance packages

We offer you three maintenance packages that are adapted to your needs. By concluding a chosen package you secure: regular support, check-ups, updates, and long-term success.

If you choose our maintenance package the payment for the whole year must be made before the onboarding of your website. If you decide you wish to pay monthly, the total is divided by 12 months, but your payment fee increases by 10 EUR/month.

If you don’t use all the bought hours, you can use them in the future. If you do however use them, and need more, we charge each additional hour per 50 EUR + DDV.

Maintenance package M
35,99 EUR
Monthly site check-up
Monthly updates and maintenance
Daily safety back up

Smaller support work,
consisting of one work hour every month

Response time up do 16h
E-mail support
Quarterly reports?

40,00 € + VAT

per month

Maintenance package XXL
$99.99
Daily site checkup and functionality reports
Daily updates and maintenance
Daily safety backup

Smaller support work,
consisting of five work hours every month

Immediate response
E-mail or phone support
Appropriate for custom websites
Monthly reports?

upon agreement

Maintenance package M
35,99 EUR
Monthly site check-up
Monthly updates and maintenance
Daily safety back up

Smaller support work,
consisting of one work hour every month

Response time up do 16h
E-mail support
Daily tests on webiste
Quarterly reports?

50,00 € + VAT

per month

Maintenance package XXL
$99.99
Daily site checkup and functionality reports
Daily updates and maintenance
Daily safety backup

Smaller support work,
consisting of five work hours every month

Immediate response
E-mail or phone support
Daily tests on webiste
Appropriate for custom websites
Monthly reports?

upon agreement

Maintenance package M
35,99 EUR
Monthly site check-up
Monthly updates and maintenance
Daily safety back up

Smaller support work,
consisting of one work hour every month

Response time up do 16h
E-mail support
Quarterly reports?

40,00 € + VAT

per month

Maintenance package XXL
$99.99
Daily site checkup and functionality reports
Daily updates and maintenance
Daily safety backup

Smaller support work,
consisting of five work hours every month

Immediate response
E-mail or phone support
Appropriate for custom websites
Monthly reports?

upon agreement

FAQ

Frequently asked questions

We need full access to WordPress hosting (Admin access) to get started successfully – this is usually the access you received from your hosting provider. As a rule, when establishing cooperation, we also make a short call to discuss your wishes and needs.

It is possible that you do not have this information or you’ve lost it.

In this case, we may contact your hosting provider and try to obtain this information. Due to many years of cooperation with the largest roaming providers, this is usually not a problem.

All the services we offer are available online. If you have special requirements or wishes, we will discuss them before establishing cooperation.

As a rule, clients are supposed to pay the amount at the beginning of our cooperation, but we are flexible and we also offer you installment payment in two installments.

If you want a monthly payment method, your monthly installment will be increased by 10 EUR. Binding is not required in this case.

Simple, just call us on the phone number or fill out the inquiry form , and we will contact you with an answer within a few minutes.

In the next stages of cooperation, our customers get acquainted with a special support system, which they can access via E-mail or browser.

The system allows us to solve your problems and answer questions as quickly as possible. However, if a problem arises that requires immediate action; we can be reached by phone, 24/7/365.

In the first month, your website needs to be reviewed, analyzed, and a maintenance system set up. If your website is out of date, you will spend more hours in the first month, but you will be informed about this more specifically via phone call or remote access.

In the first month, the consumption of hours is usually higher (approx. 5-10 hours).

We also allow customers to transfer hours to the future (if desired), but only up to the annual limit. Hours that exceed your package are charged monthly at a price of 50 € / h. At the customer’s account, they get an insight into the use of hours through items that we prepare monthly.

Simple, we allow you to transfer them over to the next few months.

It is important that your website is up to date and working properly.

In most cases, updates can be made. If not, we advise you on how to edit the website to make it work.

No, we specialize in the WordPress environment. If you have a website in another CMS, we will take care of your successful transition to the WordPress environment.

No, our smart algorithm updates the systems at least once a week, and at the same time we are informed about the last holes that are in the plugins and themes so we monitor them in more detail. Sometimes, when upgrading, unwanted changes occur on the website as a result of a poorly placed website, but as part of our cooperation, we guarantee that these errors will be removed. With this type of work process, we give you peace of mind with the next updates of themes and plug-ins.

Yes. In this case, we prepare a personalized offer for you. Multisite installation needs a little more maintenance, more knowledge and so it is best to have a more detailed conversation about your wishes.

We respond to all your emergency requests according to urgency. If you have an online store and it does not accept orders, this is a top priority. We also try to find out within your requests what is necessary and what your wish is. Claims are usually resolved “just in time”. Some applications require more time, so we inform you about this, set realistic deadlines, and realistic use of time.

We are available every working day between 6 am and 3 pm. Matters that can’t wait until the next day are fixed promptly.

FAQ

Want to know more?

Ask us a question
FAQ

Hour lease

If you decide that our maintenance packages are not suitable for you, or you face a specific problem, we offer you the possibility to lease a specific number of hours for your project. We discuss the proposed amount of hours you would like to rent by a quck phone call.

The minimum number of hours you can rent is 10. Please note that these hours can be used up to one year after the lease. The price of each hour is 50 EUR + VAT.

FAQ

Frequently asked questions

We need full access to WordPress hosting (Admin access) to get started successfully – this is usually the access you received from your hosting provider. As a rule, when establishing cooperation, we also make a short call to discuss your wishes and needs.

It is possible that you do not have this information or you’ve lost it.

In this case, we may contact your hosting provider and try to obtain this information. Due to many years of cooperation with the largest roaming providers, this is usually not a problem.

All the services we offer are available online. If you have special requirements or wishes, we will discuss them before establishing cooperation.

As a rule, clients are supposed to pay the amount at the beginning of our cooperation, but we are flexible and we also offer you installment payment in two installments.

If you want a monthly payment method, your monthly installment will be increased by 10 EUR. Binding is not required in this case.

Simple, just call us on the phone number or fill out the inquiry form , and we will contact you with an answer within a few minutes.

In the next stages of cooperation, our customers get acquainted with a special support system, which they can access via E-mail or browser..

The system allows us to solve your problems and answer questions as quickly as possible. However, if a problem arises that requires immediate action; we can be reached by phone, 24/7/365.

Simple, we allow you to transfer them over to the next few months.

It is important that your website is up to date and working properly.

In most cases, updates can be made. If not, we advise you on how to edit the website to make it work.

No, we specialize in the WordPress environment. If you have a website in another CMS, we will take care of your successful transition to the WordPress environment.

Yes. In this case, we prepare a personalized offer for you. Multisite installation needs a little more maintenance, more knowledge and so it is best to have a more detailed conversation about your wishes.

We are available every working day between 6 am and 3 pm. Matters that can’t wait until the next day are fixed promptly.

FAQ

Want to know more?

Ask us a question.

WPM way of cooperation

1. Get to know each other over a cup of coffee

We organize a meeting with you and have a conversation about your wishes and demands over a warm cup of coffee.

2. Analysis and suggestions

When we obtain all the data about your website and hosting, we do a thorough review, inspection and analysis, and prepare suggestions for improvement.

3. Start partnership

Contract and invoice.

4. Problem solving

The next phase is work and repair. Here we organize multiple meeting with you, if necessary, so we can keep you informed about progress, possible issues and decisions.

5. Support system

We introduce you to our way of conducting business through our support system, where we accept your requests and solve them as fast as possible.

6. Monthly reports

At the end of every month we transfer to you a report that encompasses functionality of your website and the number of production hours spent.

Kaj nudimo

Services

Protection from viruses and intrusions.

We offer protection against intrusions into the website. In case of infection, we help you take appropriate action.

Repair

We offer support in the event of a faulty installation of the WordPress kernel, theme or plug-ins.

Updating plugins and themes

We offer you regular upgrades of plug-ins and themes, thus taking care of the security and stability of your website.

Content management

We offer suggestions for content management.

Graphic design

We offer design templates for your website and implement them.

Consulting

With our experience, we advise you on how to improve your online presence.

SEO optimization

With our expertise, we help you reach as many potential customers as possible.

Speed optimization

With the help of specific tools, we ensure the fastest possible loading and operation of content on your website.

Website analysis

CComprehensive analysis (speed, security, SEO…) of a website created by another provider.

Website monitoring

We make sure that your website is always accessible.

Developing custom plug-ins

For more demanding customers, we offer solutions in the form of custom plug-ins.

Detailed review before official start

Before we start maintaining your website, we thoroughly review it.

Plugins we are experienced working with?

Down below you can find a list of few plugins we have experience working with. But fear not, this list represents just a few most common one. We’ve worked with many more in the past.

and many more!

We can advise website owners on the necessity of certain plugins, as they are often not needed/optimal, or there are better ones available.

Why not optimal you might ask? Because plugins tend to slow website’s speed down and are often too extensive (meaning we can write custom code that solves your particular problem).

Themes we are experienced working with?

During the last 10 years, after we’ve made the switch to go all-in with WordPress we’ve worked with hundreds of different WordPress themes. Due to “natural selection” quite a few of those are now extinct.

Below is a list of just a few most popular themes that can be found on the market right now and which we are absolutely confident we can work with.

Hosting providers we have experience working with ?

With years of experience in the industry, we have collaborated with numerous international hosting providers to bring our clients the best solutions for your website needs.

Rest assured, our extensive experience with hostin providers enables us to guide you towards the hosting solution that aligns perfectly with your goals.

Our expertise lies in working with industry leaders such as Bluehost, SiteGround, DreamHost, WP Engine, and Kinsta, among others.

Why us?

Kaj nudimo

Every opinion counts

Marjan Žlogar

WPM set up a website and shop for B2C. After the project was completed we were delighted with our choice of contractor. They were able to advise us well in project planning and complement our visions and aspirations with concrete suggestions. There was no problem with the execution deadlines, as occasionally they encouraged us if we got stuck with any supply of material. After setting up the page, they helped us automate our tasks and suggested where they could save us the cost of running the site with additional tools. We were most satisfied with the response, as all requests were answered within the deadline, for example, it was never a problem even if we had something urgent. The best thing about everything is that we got all this at very competitive prices compared to any other contractors.

Marjan Žlogar / pharma-hemp.com
Papina

WPM team of experts helped us when our online store was faced with deep technical troubles. They analyzed our online store very professionally and presented us with different suggestions on how to build the technical function of our online store so that it would be on a higher level. The team listened to our suggestions and deftly included them in this reconstructing project, which is how they gained our complete trust. Every task was done in time, with great accuracy, and within the accessible price range that was determined beforehand. I am glad that we decided to work with them because they managed to build and reconstruct our online store, which got us 2 Web Retailer Awards.

Papina / papina.si
Jure Bohorič

We decided to collaborate with the WPM team at the beginning of 2022 because we needed a renovation of our official website https://www.nkolimpija.si/. We had great expectations and were aware of the difficulty in meeting our expectations, but regardless of those, the WPM team managed to finish our project with no problems in a month. Cooperation and communication were on a very professional level, with no problems or delays. We were so pleased by the work they did, that we decided to continue with collaborations regarding the developments of our website in the future. I would like to compliment the responsiveness and management policy of the company. We were very impressed by the WPM team.

Jure Bohorič / nkolimpija.si

We are very happy to recommend WPM. They are one of the only companies we talked to that was willing to take over our existing woo commerce based website and build on top of it instead of offering a complete redesign from scratch as the only option. They work fast and have a great ticketing system, which allows us to track the progress being made on our website in real-time. WPM feels like a part of our team since they have great suggestions that benefit our overall sales and brand experience.

Aina Rejlič / pawzler.com

Professional background, understanding the digital environment, and exceptional technical support are just a couple of good qualities of WPM team. Omnipemf brand is globally positioned, which demands global competitiveness, technical team responsiveness, and a deep level of understanding the digital environment. I would like to thank the WPM team for giving me the feeling that they are not just contractors but rather became a part of our team.

Marko Kadunc / omnipemf.com

A website would be good to have. It would have been good to have it a year ago, but we are procrastinating… Then new projects come and now there is a real hurry with the website… if we had at least done it earlier… If you are lucky, then in such a case you come across at WPM, where they hear you and recognize your needs and know how to tackle things.
Their meetings are short and efficient. The team knows how to find the essence with which it can satisfy the customer’s needs and wishes. Their team is professional and they work as a whole that complements and supports each other.
Thank you for all the suggestions and advice and because you are ready and, due to the size of the team, you are also able to achieve almost completely unrealistic goals in terms of time (such as setting up a new website in five days) at which the competition often gives up.

Veronika Lovšin / veronikalovsin.si

As Omnipemf’s growth marketing manager, I collaborate with WPM on a daily basis. I order a wide array of things connected to graphic design, animations, marketing promotions, website optimization, website maintenance, technical solutions, etc. Even though many of these tasks can be quite challenging, WPM’s team is always available and open to our needs and wishes. Their assistance is much appreciated!

Aleksandra Petrovska / omnipemf.com
Mojca Zidar

Renovating our site was a challenge for us, so we procrastinated on the renovation for quite some time. Jurij and the WPM team took great care of us, enabled an easy transition to the new website, and were available for support, help, questions, and suggestions. They took into account our wishes and offered us technical updates. We look forward to continuing this cooperation and would definitely recommend WPM services to anyone.

Mojca Zidar / dizi.org
Marjan Žlogar

WPM set up a website and shop for B2C. After the project was completed we were delighted with our choice of contractor. They were able to advise us well in project planning and complement our visions and aspirations with concrete suggestions. There was no problem with the execution deadlines, as occasionally they encouraged us if we got stuck with any supply of material. After setting up the page, they helped us automate our tasks and suggested where they could save us the cost of running the site with additional tools. We were most satisfied with the response, as all requests were answered within the deadline, for example, it was never a problem even if we had something urgent. The best thing about everything is that we got all this at very competitive prices compared to any other contractors.

Marjan Žlogar / pharma-hemp.com
Papina

WPM team of experts helped us when our online store was faced with deep technical troubles. They analyzed our online store very professionally and presented us with different suggestions on how to build the technical function of our online store so that it would be on a higher level. The team listened to our suggestions and deftly included them in this reconstructing project, which is how they gained our complete trust. Every task was done in time, with great accuracy, and within the accessible price range that was determined beforehand. I am glad that we decided to work with them because they managed to build and reconstruct our online store, which got us 2 Web Retailer Awards.

Papina / papina.si
Jure Bohorič

We decided to collaborate with the WPM team at the beginning of 2022 because we needed a renovation of our official website https://www.nkolimpija.si/. We had great expectations and were aware of the difficulty in meeting our expectations, but regardless of those, the WPM team managed to finish our project with no problems in a month. Cooperation and communication were on a very professional level, with no problems or delays. We were so pleased by the work they did, that we decided to continue with collaborations regarding the developments of our website in the future. I would like to compliment the responsiveness and management policy of the company. We were very impressed by the WPM team.

Jure Bohorič / nkolimpija.si

Professional background, understanding the digital environment, and exceptional technical support are just a couple of good qualities of WPM team. Omnipemf brand is globally positioned, which demands global competitiveness, technical team responsiveness, and a deep level of understanding the digital environment. I would like to thank the WPM team for giving me the feeling that they are not just contractors but rather became a part of our team.

Marko Kadunc / omnipemf.com

As Omnipemf’s growth marketing manager, I collaborate with WPM on a daily basis. I order a wide array of things connected to graphic design, animations, marketing promotions, website optimization, website maintenance, technical solutions, etc. Even though many of these tasks can be quite challenging, WPM’s team is always available and open to our needs and wishes. Their assistance is much appreciated!

Aleksandra Petrovska / omnipemf.com
Mojca Zidar

Renovating our site was a challenge for us, so we procrastinated on the renovation for quite some time. Jurij and the WPM team took great care of us, enabled an easy transition to the new website, and were available for support, help, questions, and suggestions. They took into account our wishes and offered us technical updates. We look forward to continuing this cooperation and would definitely recommend WPM services to anyone.

Mojca Zidar / dizi.org