Maintenance and support packages

We provide maintenance and support to everyone, even if we didn’t create the website. We offer two possibilities of cooperation: either with a one-time lease or with the lease of below presented maintenance packages.

FAQ

Maintenance packages

We offer you three maintenance packages that are adapted to your needs. By concluding a chosen package you secure: regular support, check-ups, updates, and long-term success.

If you decide for our maintenance package the payment encompasses 12 months. If you decide for a monthly payment the price for each package increases for 10 EUR.

If you don’t use all the bought hours, you can use them in the future. If you do however use them, and need more, we charge each additional hour per 40 EUR + DDV.

Maintenance package M
35,99 EUR
Monthly site check-up
Monthly updates and maintenance
Daily safety back up
Smaller support work?
Response time up do 16h
E-mail support
Quarterly reports?

 

40,00 € + VAT

per month

Maintenance package XXL
$99.99
Daily site checkup and functionality reports
Daily updates and maintenance
Daily safety backup
Support work?
Immediate response
E-mail or phone support
Appropriate for custom websites
Monthly reports?

 

upon agreement

FAQ

Frequently asked questions

We need full access to WordPress hosting (Admin access) to get started successfully – this is usually the access you received from your hosting provider. As a rule, when establishing cooperation, we also make a short call to discuss your wishes and needs.

It is possible that you do not have this information or you’ve lost it.

In this case, we may contact your hosting provider and try to obtain this information. Due to many years of cooperation with the largest roaming providers, this is usually not a problem.

All the services we offer are available online. If you have special requirements or wishes, we will discuss them before establishing cooperation.

As a rule, clients are supposed to pay the amount at the beginning of our cooperation, but we are flexible and we also offer you installment payment in two installments.

If you want a monthly payment method, your monthly installment will be increased by 10 EUR. Binding is not required in this case.

Simple, just call us on the phone number or fill out the inquiry form , and we will contact you with an answer within a few minutes.

In the next stages of cooperation, our customers get acquainted with a special support system, which they can access via E-mail or browser.

The system allows us to solve your problems and answer questions as quickly as possible. However, if a problem arises that requires immediate action; we can be reached by phone, 24/7/365.

In the first month, your website needs to be reviewed, analyzed, and a maintenance system set up. If your website is out of date, you will spend more hours in the first month, but you will be informed about this more specifically via phone call or remote access.

In the first month, the consumption of hours is usually higher (approx. 5-10 hours).

We also allow customers to transfer hours to the future (if desired), but only up to the annual limit. Hours that exceed your package are charged monthly at a price of 40 € / h. At the customer’s account, they get an insight into the use of hours through items that we prepare monthly.

Simple, we allow you to transfer them over to the next few months.

It is important that your website is up to date and working properly.

In most cases, updates can be made. If not, we advise you on how to edit the website to make it work.

No, we specialize in the WordPress environment. If you have a website in another CMS, we will take care of your successful transition to the WordPress environment.

No, our smart algorithm updates the systems at least once a week, and at the same time we are informed about the last holes that are in the plugins and themes so we monitor them in more detail. Sometimes, when upgrading, unwanted changes occur on the website as a result of a poorly placed website, but as part of our cooperation, we guarantee that these errors will be removed. With this type of work process, we give you peace of mind with the next updates of themes and plug-ins.

Yes. In this case, we prepare a personalized offer for you. Multisite installation needs a little more maintenance, more knowledge and so it is best to have a more detailed conversation about your wishes.

We respond to all your emergency requests according to urgency. If you have an online store and it does not accept orders, this is a top priority. We also try to find out within your requests what is necessary and what your wish is. Claims are usually resolved “just in time”. Some applications require more time, so we inform you about this, set realistic deadlines, and realistic use of time.

We are available every working day between 6 am and 3 pm. Matters that can’t wait until the next day are fixed promptly.

FAQ

Want to know more?

Ask us a question
FAQ

Hour lease

If you decide that our maintenance packages are not suitable for you, or you face a specific problem, we offer you the possibility to lease a specific number of hours for your project. We discuss the proposed amount of hours you would like to rent by a quck phone call.

The minimum number of hours you can rent is 10. Please note that these hours can be used up to one year after the lease. The price of each hour is 40 EUR + VAT.

FAQ

Frequently asked questions

We need full access to WordPress hosting (Admin access) to get started successfully – this is usually the access you received from your hosting provider. As a rule, when establishing cooperation, we also make a short call to discuss your wishes and needs.

It is possible that you do not have this information or you’ve lost it.

In this case, we may contact your hosting provider and try to obtain this information. Due to many years of cooperation with the largest roaming providers, this is usually not a problem.

All the services we offer are available online. If you have special requirements or wishes, we will discuss them before establishing cooperation.

As a rule, clients are supposed to pay the amount at the beginning of our cooperation, but we are flexible and we also offer you installment payment in two installments.

If you want a monthly payment method, your monthly installment will be increased by 10 EUR. Binding is not required in this case.

Simple, just call us on the phone number or fill out the inquiry form , and we will contact you with an answer within a few minutes.

In the next stages of cooperation, our customers get acquainted with a special support system, which they can access via E-mail or browser..

The system allows us to solve your problems and answer questions as quickly as possible. However, if a problem arises that requires immediate action; we can be reached by phone, 24/7/365.

Simple, we allow you to transfer them over to the next few months.

It is important that your website is up to date and working properly.

In most cases, updates can be made. If not, we advise you on how to edit the website to make it work.

No, we specialize in the WordPress environment. If you have a website in another CMS, we will take care of your successful transition to the WordPress environment.

Yes. In this case, we prepare a personalized offer for you. Multisite installation needs a little more maintenance, more knowledge and so it is best to have a more detailed conversation about your wishes.

We are available every working day between 6 am and 3 pm. Matters that can’t wait until the next day are fixed promptly.

FAQ

Want to know more?

Ask us a question.

WPM way of cooperation

1. Get to know each other over a cup of coffee

We organize a meeting with you and have a conversation about your wishes and demands over a warm cup of coffee.

2. Analysis and suggestions

When we obtain all the data about your website and hosting, we do a thorough review, inspection and analysis, and prepare suggestions for improvement.

3. Start partnership

Contract and invoice.

4. Problem solving

The next phase is work and repair. Here we organize multiple meeting with you, if necessary, so we can keep you informed about progress, possible issues and decisions.

5. Support system

We introduce you to our way of conducting business through our support system, where we accept your requests and solve them as fast as possible.

6. Monthly reports

At the end of every month we transfer to you a report that encompasses functionality of your website and the number of production hours spent.

Kaj nudimo

Services

Protection from viruses and intrusions.

We offer protection against intrusions into the website. In case of infection, we help you take appropriate action.

Repair

We offer support in the event of a faulty installation of the WordPress kernel, theme or plug-ins.

Updating plugins and themes

We offer you regular upgrades of plug-ins and themes, thus taking care of the security and stability of your website.

Content management

We offer suggestions for content management.

Graphic design

We offer design templates for your website and implement them.

Consulting

With our experience, we advise you on how to improve your online presence.

SEO optimization

With our expertise, we help you reach as many potential customers as possible.

Speed optimization

With the help of specific tools, we ensure the fastest possible loading and operation of content on your website.

Website analysis

CComprehensive analysis (speed, security, SEO…) of a website created by another provider.

Website monitoring

We make sure that your website is always accessible.

Developing custom plug-ins

For more demanding customers, we offer solutions in the form of custom plug-ins.

Detailed review before official start

Before we start maintaining your website, we thoroughly review it.

Why us?